Jun 12, 2023 · To request customer satisfaction in the apps like Instagramer or Vkontakter please follow the steps: 1) mark ticket in Zendesk as "Solved";.
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How to check CSAT score in Zendesk?
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A new trigger called Request customer satisfaction rating (messaging) is created when you enable CSAT for web or mobile messaging, and a trigger called Request ...
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Jun 6, 2023 · Satisfaction rating is per ticket, not per customer. End users receive a survey request for each of their tickets that are solved. Once a ticket ...
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In regards to your concern, you can edit the email body of your CSAT automation from the Support page > under Business Rules, select Automation. Open Request ...
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You can view details about your CSAT (customer satisfaction) surveys on the Satisfaction tab of the Zendesk Support dashboard included with all versions of ...
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Sep 1, 2023 · No, it is not possible for end-users to leave a satisfaction rating over the phone in Zendesk Talk. Depending on your plan type, you can provide ...
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Dec 5, 2023 · Go to Admin Center, and open the Automations page. Deactivate the automation titled Request customer satisfaction rating (system automation) by ...
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This article describes the default options for submitting and tracking requests in the customer portal without any customization. Topics covered in this article ...
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